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Converting [social media] Conversations

The early word from MarketingSherpa West (San Fran) is that B2B lead conversion was a hot topic. As sponsors this year at both the MarketingSherpa B2B Marketing Summit and Inbound Marketing Summit (Boston only), we thought we’d get in on the conversion discussion, with a sales ownership twist.

Below is a slideshare deck outlining a process to “Convert the Conversations“. With Social Media becoming an increasingly potent generator of inbound web traffic, B2B marketers must find ways to filter the stream and motivate high-quality visitors to engage.
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Defining The Perfect Lead Generation System

Jim Logan at B2BRainmaker just posted Here’s how I define the perfect lead generation system and I think he nailed it.

What’s interesting is that Jim, like myself, spent years selling high-end technology so he offers a the sales person’s perspective. B2B marketers that want to help their sales teams can learn a lot from Jim.

Per Jim:

“I define the perfect lead generation system as a system that passively brings prospects to me that have a need and interest in my products or services.

By passive I mean it works for me 24 hours a day, 7 days a week, 365 days a year, without me having to do a thing once it’s launched.

By qualified I mean a system that only brings me prospects interested in exactly what I have to offer — their presence self-identifies them as a qualified lead.”

Short, sweet, and powerful. That’s Jim’s style.

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Define Your Funnel Type To Improve Marketing Efforts

Sales and Marketing people that work in a complex sale environment could learn a thing or two over at the Funnelholic. Chris Jablonski (one of Craig Rosenberg’s co-workers at Tippit and an accomplished writer/analyst in his own right) has just written a concise whitepaper called “What’s the Shape of Your Funnel”. It only took me 3 minutes to read it, the first time (I read it twice more…slowly).

Although neither Funnel type, Macro or Micro, is necessarily tied to a particular industry or market, I do think B2B marketing would fall into the Micro Funnel type more often. The tip-off for me was the “long, complex purchasing cycles” that smacks of B2B sales (my personal longest was a 3 year sales cycle with The World Bank; talk about committees!).

The point that really makes this paper worth downloading is that Chris not only defines the characteristics of each Funnel type, he explains actionable ways to market to them.

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Social Media T-Shirts Finalized For Boston

Thanks to everyone who gave us feedback on the design of our Social Media T-shirts that we will be giving away at the MarketingSherpa and Inbound Marketing Summit(s) in October (Boston only). After several honest (sometimes too honest!) opinions we are going to press with the following:

“Convert the Conversations”

eq_tshirt_black_back2

I hope you like it! … see you in Boston.

Dale

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Trust Agents, Killing Birds and Selling Books

Chris Brogan and Julien Smith are looking for a viral way to kill 2 birds with one stone; they want to sell more copies of their new book “Trust Agents” while at the same time do some good for society. Chris even posted How Do We Kill Birds? to ask for recommendations.

Having read Trust Agents, I took their advice and instead of responding to Chris’ post directly, I decided to create my own post here in the hope that others with great books may benefit. Personally, I think Chris and Julien have a much larger potential than trying to sell discounted copies to companies with a percentage going to charity.

Why not make a BIG difference?

What if there were a category of potential customers that not only had millions of loyal followers but also broke into manageable groups each and every year to hear from community thought leaders? What if those groups were actually doing a lot of focused good for their members and society in general?

Those groups are professional associations. Living in the DC area, I have had the pleasure of working directly with many of these groups. Albeit I was selling enterprise technology to them, I still gained quite a bit of insight into how they work and the power they have.

The Statistics

  • There are over 4000+ professional associations headquartered in the US
  • They are all non-profit and generally like helping others
  • Their members implicitly trust them (they join voluntarily)
  • They are always searching for information to help their members
  • The Business Case

    Most associations run on tight budgets. Unlike their private sector cousins, they generally don’t have huge marketing budgets, but they are not poor either. They spend wisely on things that will help their membership excel, which will bring in more members. Here’s how a book selling deal could help them.

  • They are always looking for ways to augment their financial positions to help keep their membership costs low; book revenue sharing would work well
  • They all have annual conferences driving speaking engagement opportunities for the authors. This would provide HUGE upside for sought after authors.
  • Next Step Strategy

    If you are sold on the power and opportunities that associations present, how do you move forward? Where do you start?

    It may be daunting to think about approaching 4000+ entities individually. Fortunately, there is one organization that I like to call the Mother Ship of associations. I call it this because it is an Association of Association Executives. That’s right, the folks that run associations belong to their own association meaning that if you target the top tier you have access to thousands of associations and millions of ultimate members.

    That Mother Ship is called ASAE & the Center for Association Leadership. It is headquartered in Washington DC and has several conferences throughout the year. Here is their About Us:

    “ASAE & The Center for Association Leadership are two organizations linked together by a common belief and a common passion. We believe associations have the power to transform society for the better. Our passion is to help association professionals achieve previously unimaginable levels of performance. We do this by nurturing a community of really smart, creative, and interesting people - our members. In short, we connect great ideas and great people.”

    I checked out their calendar of events and saw at least 3 citing using Social Media to help associations. Sounds like a winner to me! The cost to join ASAE is around $395 annually but what it gives you is priceless. You can subscribe to several email-based listserv platforms based on a specific business category like technology or, in this case, [social] networking.

    That’s my 2 cents worth for all you authors out there! I hope it helps.

    Dale

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    Effective B2B Lead Generation Means Selling the Conversation

    Are you looking to generate more sales ready leads on your B2B website? As B2B Marketers, we are all feeling the pressure to do something, anything, to generate more B2B leads. But have you ever stopped to think about what marketing’s role really is? Hint, it’s not selling products or services.

    Before the explosion of internet based marketing tools, marketing’s job was to generate customer interest and channel those prospects to the sales team. By taking early ownership of the corporate website and populating it with lots of product information, marketing has taken on the burden of selling products, even on a B2B website. Tasks that were handled by sales (presentations, customer references, etc.) are recorded electronically by the marketing team in the form of webinars and case studies respectively; sales usually isn’t even involved in these activities.

    Less sales involvement puts more pressure on marketing to “sell”.

    To reverse this trend, marketers must rethink the goal of their marketing programs. Since most B2B companies do not sell products directly on their sites, the first goal should be to sell the sales conversation, not the product. Let me clarify that I am not talking about social conversations created on various community platforms; those are very important. In business, however, the most important discussion is the sales conversation between your sales team member and the potential customer. I call this the “un-thought of” conversation because it seems to be taking a back seat to blogs and twitter.

    Take a look at your B2B website. Are you promoting the sales conversation or your product? Are you providing ways for the end-user to alert you that they want to have a sales conversation or are you flooding them with product information?

    I would be happy to give you a quick opinion about whether your site is creating the curiosity needed to start a sales conversation. Just give me a holler.

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