B2B Conversations Now

As sales people we are always looking for ways to be more effective. Without realizing it we have gradually adopted more and more sales tools that help us improve efficiency and results.

But how does a busy B2B sales person sort through the tools that are out there without wasting valuable time? The answer comes from two of our own; Josiane Feigon (Inside Sales Training) and Nancy Nardin (Smart Selling Tools). They have taken the time to research, filter and organize some of the best sales tools out there in easy to understand categories.

There are 10 categories and you can download the free eBook here (no registration required J). Here are the 6 that I found most useful:

Anyone that has taken the time to provide a quality eBook understands the time commitment these two made to help us all.

Tags: B2B Marketing, B2B Sales, Lead Conversion, Lead Generation by daleu
No Comments »

I found this cartoon and immediately thought of the fun side of social media marketing, you know, the part that is enjoyable as long as you’re not trying to catch any customers.

Giving away valuable content can lead to the same result - lots of fish around the boat but nothing to eat.

If you utilize a blog as part of your social media marketing strategy then you may want to consider adding a call to action other than “sign up for our newsletter”. What you use for your offer depends on what you are trying to accomplish.

Do you just want to establish yourself as a thought leader or are you trying to surface potential customers for your company?

For professional speakers and consultants, the goal of being a thought leader may mean that you have a simple offer like Work With Me leading to a contact page. You can build your business by reputation and referrals.

For those whose goal is B2B lead generation, however, may need to use stronger offers and calls to action to connect. But where do you place them and doesn’t that violate some of the non-selling rules of social media?

In Gary Vaynurchuk’s book “Crush It” he advocates trying to engage potential customers in 2 specific spots. Your primary website and your blog.

While most marketers understand the need for calls to action on their corporate site they often do not put offers on their blogs because of the perception that it should be a sales-free zone. This can be a costly mistake and short circuit all of the *fish* activity you are generating.

To prove the point we have one client that generates 60% of their leads via the offer and call to action on their blog.

If you goal is to catch fish, drop your hook where they gather for your great content….your blog.

Tags: B2B Marketing, B2B Sales, Lead Conversion, Lead Generation by daleu
No Comments »

What does the CEO of a $60 Billion company with 100,000 employees think about on a daily basis? Now you can find out.

@MichaelDell is on Twitter.

What’s interesting is that I’ve had an indirect link with Dell (the company, not the man) via a VAR business for the last 2 years since Dell bought a company called EqualLogic. Many EqualLogic channel partners were rightfully anxious and weren’t sure if they could trust a company the size of Dell. It turns out the company could be trusted. They communicated often and did exactly what they said they were going to do. The result? The partner channel is flourishing.

But having Michael himself on Twitter changes my perspective about the company even more. It feels more personal. Although I’ve never met Michael, I’m getting a better sense of who he is. For those of you that have read Crush It by @garyvee I would say that he lives by Gary V’s “Best Marketing Strategy Ever” - he CARES.

Michael has always been surprisingly available via email but now takes his access to the next level. It’s easy to understand why Dell continues to adapt to the ebb and flow of a fast changing business landscape - Michael Dell listens.

Tags: B2B Marketing, B2B Sales by daleu
No Comments »

I enjoy working with the folks over at MarketingSage; they are what you call deep thinkers and the results they get for their clients reflect it. They just posted a short (2 page) but powerful paper on Defining and Ranking Sales Leads. Here’s an excerpt:

“Marketingsage’s straightforward definition of a sales lead enables the meaningful ranking of opportunities as they enter the organization. In turn, the ranking allows both the sales and marketing teams to simultaneously apply different policies for sales lead management.”

The chart below gives you a basic idea of how they approach it. Note that the highest ranking request after an Order is a Price request. Since B2B companies generally do not facilitate ordering directly from a website, Price requests are considered the highest ranking.

The Price request category does not necessarily mean you must use a B2B lead conversion tool like EchoQuote, it can be a generic form as long as it attracts and converts potential customers.

Some interesting points in this paper include the idea that opportunities, especially for complex products and services, may span months, or even years. Lead ranking must allow for gaps in long sales cycles and aggregate all touch events as a single opportunity.

You can download the PDF here: Defining and Ranking Sales Leads

Enjoy!

Tags: B2B Marketing, B2B Sales, Lead Conversion, Lead Generation by daleu
No Comments »

Have you ever had a person fill out a contact form on your B2B site and put in the comments “DO NOT CALL ME!”? We periodically review EchoQuote requests for our newer clients and we sometimes get these. But why so angry?

I think web users are finally sick and tired of sneaky ways being used to get their information so a sales person can “help” them. Guess what? They don’t need help or at least not the kind you’re offering.

If you really want to help a prospective customer and you promise them something on your website, make sure you deliver on that promise before engaging them and even then you should probably use an email, not a call.

Clients that use EchoQuote to help their website visitors learn very quickly that when you get a request for budgetary pricing you need to approve that request before you engage them, period.

Here’s a sequence that works for our clients:

1. A quote is requested from their website via EchoQuote
2. The request is routed to the appropriate person/group for approval
3. The marketing/sales person quickly analyzes whether it is a friend or foe
4. If a foe, the request is denied and the quote is not sent
5. If a friend, the request is approved AND the quote is sent (no calls before the quote is sent)

Ten or fifteen minutes later a courtesy email is sent with the following message:

“Hello, my name is Mr. King and I’m with XYZ Corp. We approved your quote request and this is a follow-up to make sure you received it. If you have not, please check your spam filter.

My only question is: Have you defined the requirements for your project yet, or no?

We have gathered broad requirements from many customers and put them into a bulleted list. If you would like a copy please let us know.”

It’s understandable how skeptical potential customers are these days about requesting anything on a website. Too many companies pounce on incoming leads and simply scare them off. If you promise something in return for their contact information, make sure you deliver before you engage.

By the way, feel free to call me :).

Tags: B2B Marketing, B2B Sales, EchoQuote Tips, Lead Conversion by daleu
No Comments »

A new year always brings with it fresh ideas. Many reflect on the past year and yearn to make a career change. I was thinking of how B2B Marketers might pursue that change and the thought led to ask “what does a B2B marketing job description look like”?

I recently wrote a short white paper called “How B2B marketers became responsible for everything, including sales, and how to fix it”. Taking that concept as a starting point, I thought it might be interesting to come up with several B2B marketing job descriptions, each from a different point of view.

B2B Marketing Job Description 1 (from the B2B marketer’s point of view)

“The ideal candidate will be responsible for all marketing efforts including, but not limited to, industry direction, market share analysis, product vision, service offerings, corporate branding, community involvement, social media engagement, advertising placement, blog writing, video producing, podcast recording, campaign management, suspect capturing, prospect nurturing, sales hand-off, funnel tracking, case study development, closing material creation and, finally, ROI measurement.”

B2B Marketing Job Description 2 (from a VP of Sales point of view)

“The ideal candidate will surface new sales opportunities so we can close, close, close.”

B2B Marketing Job Description 3 (from a CEOs point of view)

“The ideal candidate will be able to quantify the marketing return on investment (MROI) and make me proud to be the head of the company.”

Put yourself in their shoes

What’s interesting about this exercise is that the C-suite paints in broad strokes while marketers tend to live in the details. Maybe to land that next new marketing job it makes sense to simplify your approach and focus on what those who are hiring are looking for.

Good luck in the new year!

Write your own description, I’d love to hear what you think.

Tags: B2B Marketing, B2B Sales, Lead Conversion, Social Media by daleu
No Comments »

I just read yet another blog post about how hard it is to justify efforts spent on social media. The post was, of course, followed by many others comforting the poster that they knew how he felt. “There’s just no way to make the C-suite understand the value of the influence social media creates” one responder said. I must have heard a dozen prominent speakers at a recent Social Media Summit chime in with the same “poor us, we can’t quantify social media ROI…if only our bosses were smarter and could see how valuable it is.”

It’s hogwash and I’m tired of it.

The next time anyone asks you about Social Media ROI, simply say “Social Media is only part of our marketing effort. Our combined marketing campaigns, including social media, create a marketing funnel that is 5 times our annual revenue.”

Don’t believe me? Read Are B2B Marketers Sabotaging Their Own Success?

Happy Holidays! Now if you get “the” question during one of those wild office parties, you’ll know what to say!

Tags: B2B Marketing, B2B Sales, Lead Conversion, Social Media by daleu
No Comments »

In my last post Before Nurturing a New B2B Lead, Ask the Golden Question we talked about asking a compelling question for new B2B leads before you send the lead down the nurturing path. Our intent is to try to filter high-quality prospects and get them to the sales team for direct interaction.

For those who have not read the post, here was where we left off:

The Golden Question

“Mr./Ms.,
My name is YYY and I approved your request for ZZZ. This is a courtesy follow-up to make sure you received it. If you have not received it, please check your spam filter.

May I ask you one question? Have you defined the requirements for your XYZ project, or no? For future reference, we have compiled a “Top 20 Customer Requirements List” from our customers and would be happy to share it with you.

Thank you for your interest in WWW.

YYY”

At the end of the post (after asking the Golden question) I mentioned that you should be prepared to send a “Top 20 Customer Requirements” document to help set the decision criteria. I offered to provide an example document and so many people took me up on it that I thought I would simply lay it out here and provide you a real sample.
[Read more →]

Tags: B2B Marketing, B2B Sales, Lead Conversion, Lead Generation by daleu
No Comments »

This is a follow-up post to Converting [social media] Conversations and addresses what to do when in fact you get that new lead. Having attended the recent Marketing Sherpa conference in Boston, my first thought is “push the new lead into the lead management system for nurturing”.

The process makes sense but what should the FIRST interaction with this new lead look like? Should it be a courtesy “thank you and here’s more about our products” or should it be more hard hitting and response provoking. As a B2B sales person for 15 years, I prefer the response provoking approach. Here’s why: The only thing worse than sending a non-qualified lead to sales is not passing one and finding out 6 months later that the lead turned into a customer…for your competition. Therein lies the dilemma for the modern marketer. How do you weed the good ones out quickly?

Ask the Golden Question
[Read more →]

Tags: B2B Marketing, B2B Sales, Lead Conversion, Lead Generation by daleu
1 Comment »

The early word from MarketingSherpa West (San Fran) is that B2B lead conversion was a hot topic. As sponsors this year at both the MarketingSherpa B2B Marketing Summit and Inbound Marketing Summit (Boston only), we thought we’d get in on the conversion discussion, with a sales ownership twist.

Below is a slideshare deck outlining a process to “Convert the Conversations“. With Social Media becoming an increasingly potent generator of inbound web traffic, B2B marketers must find ways to filter the stream and motivate high-quality visitors to engage.
[Read more →]

Tags: B2B Marketing, B2B Sales, Lead Conversion, Lead Generation by daleu
1 Comment »